Senior Personal Banker

About the role

Standard Bank Offshore, the offshore arm of the Standard Bank Group, is looking for a proactive, customer-focused Senior Personal Banker to join its International Personal Banking team. You will act as a trusted point of contact for clients, provide tailored financial solutions, support junior colleagues and help drive service excellence and business growth. The role is based in the Isle of Man and does not offer relocation or sponsorship; applicants must be eligible to work there.

Key responsibilities

• Deliver outstanding service to International Personal Banking clients through phone, email and face-to-face interactions.
• Act as a subject matter expert and first point of support for junior colleagues on complex client queries.
• Build and strengthen client relationships by understanding customers' financial needs and offering appropriate solutions.
• Manage client enquiries and workflows efficiently for a seamless customer experience.
• Support change initiatives, system enhancements and continuous improvement projects within the team.
• Work with colleagues across Operations, Business Control and wider business functions to resolve client matters.

Required profile

• Educated to A-Level standard or equivalent.
• Minimum 3 years' experience in banking and financial services.
• Eligible to work in the Isle of Man; no relocation or sponsorship offered.

Required skills

• Exceptional customer service and communication skills.
• Confidence handling enquiries by telephone and email.
• Strong problem-solving and query resolution skills.
• Ability to stay calm and professional in complex situations.
• Good organisational skills and ability to manage competing priorities.
• Positive team player who supports colleagues and service improvements.