Card Operations Analyst

About the role

Standard Bank Offshore, the offshore arm of the Standard Bank Group, is looking for a Card Operations Analyst to support the operational delivery, optimisation and enhancement of its card products and services. The role acts as a subject matter expert across the end-to-end card production and fulfilment value chain, covering physical and digital card services, and works closely with Product, Operations, Technology, Procurement and external partners. The position is based in the Isle of Man and does not offer relocation or sponsorship; applicants must be eligible to work there.

Key responsibilities

• Act as a subject matter expert for card production, fulfilment and digital card enablement across Standard Bank Offshore.
• Support strategic card initiatives such as card modernisation, digital wallet integration, mobile payment solutions and improvements to customer card journeys.
• Build and manage relationships with key partners, including payment schemes such as Visa, card processors, fulfilment providers and digital wallet providers.
• Analyse operational performance, identify trends and give recommendations to improve service delivery, customer experience and efficiency.
• Drive process improvements, operational excellence and digital transformation, and support the rollout of new card products.

Required profile

• At least 3-4 years of experience in operational banking processes and activities.
• Knowledge of banking products and services across multiple customer segments.
• Experience with operational systems, administrative processes and service delivery frameworks.
• Advanced Diploma in Business, Commerce or a related discipline, or equivalent professional experience.
• Eligibility to work in the Isle of Man; no relocation or sponsorship offered.

Required skills

• Desirable: knowledge of Visa products, operational processes, scheme requirements and card lifecycle management.
• Desirable: exposure to digital wallets such as Apple Pay and Google Pay.
• Technical competencies listed include banking process and procedures, client servicing, process analysis and redesign, product and services knowledge, risk/reward thinking, supplier relationship management and value chain and total cost analysis.