Personal Banker x2

About the role

Standard Bank Offshore, the offshore arm of the Standard Bank Group, is hiring two Personal Bankers for its Client Services team in the Isle of Man. This is a fast-paced, customer-focused role where you are the first point of contact for international banking clients, helping them with everyday banking enquiries, resolving issues and ensuring a seamless service experience. The role is full-time and does not offer relocation or sponsorship; applicants must be eligible to work in the Isle of Man.

The team works a rotating shift pattern of 7:00am-3:00pm, 8:00am-4:00pm and 9:00am-5:00pm, supporting clients across multiple channels during the day.

Key responsibilities

• Act as the first point of contact for customer enquiries across multiple channels
• Manage inbound calls and emails from international banking clients
• Provide accurate information and resolve customer queries efficiently
• Support customers with their day-to-day banking needs
• Work closely with internal teams so client requests are processed smoothly
• Take ownership of customer issues and see them through to resolution
• Identify opportunities to enhance the customer experience
• Maintain high standards of service, accuracy and compliance

Required profile

• Secondary/high school or A-level education
• 1-2 years' experience in banking, financial services or a similar customer service environment
• Previous experience in banking, financial services or a regulated environment
• Experience in a call centre, contact centre, customer service, complaints, administration or service-based role
• Strong communication and listening skills, and the ability to handle multiple tasks while speaking with customers
• Natural problem-solving mindset, attention to detail and confidence using multiple systems and technology platforms
• Genuine passion for helping customers and delivering excellent service

Required skills

• Active listening and verbal communication
• Contact centre and query resolution
• Difficult calls management and telephone caller handling
• Following procedures, checking things and upholding standards