Crew Operations Manager - LNG and Tanker Fleet

About the role

Shell is looking for an experienced Crew Operations Manager to lead day-to-day fleet operations and crewing for its LNG and tanker fleet. The role sits in Trading and Supply and requires significant seagoing experience as a senior officer on LNG carriers, with a thorough understanding of the shipping industry and tanker operations. It covers safety, reliability, people and performance, and supports the company's growth.

Key responsibilities

• Lead end-to-end crew operations, ensuring safe, compliant, reliable and cost-effective manning of the fleet, with the right people on the right vessel at the right time.
• Maintain compliance with MLC 2006, STCW, Flag State requirements and internal Information Management standards, and lead initiatives on work and rest hour risks, fatigue mitigation, competency assurance and crew welfare.
• Deliver against KPIs such as attrition, recruitment, relief on time, training and costs; conduct and support investigations into crewing, competency, fatigue, vessel incidents and human factors, and drive continuous improvement.
• Manage and develop a team of 10-16 professionals, sharing practical insight from LNG and tanker operations.
• Partner with Fleet Managers, Masters, Chief Engineers, Marine and Technical teams, vessel owners and manning agents, and act as contract holder for key SSML agreements.
• Support fleet growth, transitions and workforce planning, keeping manning strategies aligned with vessel needs, training pipelines and long-term business goals.
• Oversee crewing performance reporting, budget planning and portfolio reviews, and advise on operational risks, competency management, succession planning and safe vessel operations.

Required profile

• Significant seagoing experience as a senior officer on LNG and/or tanker vessels.
• Proven leadership in complex, fast-paced maritime operations, with strong judgement and professionalism.
• Strategic mindset using data, KPIs and industry insight to improve work processes and crew performance.
• Ability to partner with stakeholders and support workforce planning for fleet expansion and transitions.

Required skills

• Strong technical knowledge of LNG and tanker operations, including cargo operations, safety-critical activities, regulatory requirements, competency frameworks and human factors.
• Working knowledge of MLC, STCW, Flag State requirements and global crewing regulations, and of Information Management systems.