Essential Banker – Customer-Facing Banking Role

About the role

The Essential Banker provides a first‑class experience for branch customers, handling day‑to‑day banking requests, queries and complaints. You will act as the primary point of contact, ensuring accuracy, quality and compliance while building strong community relationships.

Key responsibilities

• Process servicing, sales and transactional activities in line with Barclays procedures.
• Develop and grow customer relationships, promoting the full range of Barclays products and services.
• Identify opportunities to support branch targets for sales, productivity, digital adoption, quality and accuracy.
• Escalate risk, policy or operational issues as required and maintain robust governance controls.

Required profile

• Excellent customer service experience in a client‑facing environment.
• Strong communication skills and ability to build professional relationships.
• Effective planning, organisation and decision‑making abilities.
• Commitment to Barclays values, mindset and regulatory compliance.

Required skills

• Experience working within defined authority levels and guidance.
• Ability to proactively communicate ideas and recommend process improvements.
• Experience supporting vulnerable customers.