Business Service Lead

About the role

The Business Service Lead will drive the full lifecycle of business IT services, working closely with product owners, feature teams and the Release Train Engineer to define strategy, road‑maps and non‑functional requirements.

Key responsibilities

• Analyse performance trends of services and recommend improvements in collaboration with product owners and the Release Train Engineer.
• Coordinate with solution architecture to support product deployments and assess service risks of planned changes.
• Negotiate vendor contracts, licences and hardware to align with SLA/MSA commitments.
• Collaborate across program portfolios on dependencies and cross‑organisational initiatives.
• Communicate clear service expectations to IT and business partners and manage external strategic partners.

Required profile

• 8‑10 years of delivery enablement experience with strong business partner service expertise.
• Financial analysis knowledge and understanding of service pricing methods.
• Global mindset with ability to translate strategy into actionable deliverables.
• Proficiency in Agile, Lean and Scrum practices.

Required skills

• Agile and Scrum methodology
• Lean principles
• ICT management and service delivery
• Financial Management
• Information Security Management
• IT Risk Management
• Service Level Management
• Vendor Evaluation and Management