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Skills
Experience
Senior Implementation Specialist & Delivery Lead
Shiji US Inc.
2022-04 -
Orchestrated end‑to‑end lifecycle and deployment of enterprise food‑and‑beverage POS platforms, secure network devices, and custom IT infrastructure for high‑tier hospitality clients. Owned technical workstreams and production‑readiness activities, translating functional requirements into secure, scalable live environments while aligning system configurations with complex business workflows. Managed critical milestones and dependencies through tight coordination with software development, network, and testing teams. Established strict governance and executive reporting frameworks, delivering concise project health, risk assessments, and mitigation updates to senior stakeholders. Chaired post‑go‑live support operations, implementing rapid root‑cause analysis and resolution workflows, and authored comprehensive user training curriculum and technical documentation to accelerate adoption.
Project & Program Implementation Manager
PerformancePOS
2009-09 - 2022-03
Directed strategy and rollout of over 100 concurrent POS programs, infrastructure installations, and integrated credit‑card processing transformations for multi‑location hospitality clients. Led cross‑functional teams to design, configure, and deploy POS solutions across corporate and franchise environments, ensuring production readiness and compliance with security standards. Managed vendor relationships, contract negotiations, and executive reporting to maintain alignment with business objectives. Implemented change‑management processes and continuous improvement initiatives that reduced deployment time and enhanced system stability. Delivered training and documentation to end users, supporting seamless adoption and long‑term operational success.
Languages
English
fluent
Last updated: 8 hours ago