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Skills
Experience
Information Technology Consultant
Bright Star Foundation
2020-01 -
Provide comprehensive IT technical support, handling installation and configuration of hardware and software across Windows, macOS, Office 365, CCTV, MFP printers and Active Directory. Register and manage all IT assets in ServiceNow, ensuring SRQs are resolved within SLA. Oversee datacenter operations including servers, patch panels, UPS and backup systems, and implement new network components. Install and configure workstations (desktops, laptops, iPads, mobiles) and monitor performance and connectivity. Developed continuity plans and detailed service processes, and leveraged SaaS solutions for cloud‑based applications.
Information Technology Consultant
Various (Eqbal Real Estate Development Company & Nemat Al‑Tawfiq for Training and Rehabilitation LLC)
2019-01 - 2020-12
Acted as Project Manager for SAP Business One implementations, delivering projects on time, within scope and budget. Coordinated with Finance, Sales, HR and Purchasing to standardize processes. Managed server infrastructure, Palo Alto firewalls, Aruba access points, PCs and multifunction printers. Ensured seamless integration of SAP modules across business units.
IT Technical Support Analyst
Philip Morris International
2011-06 - 2019-01
Delivered end‑user technical support across Jordan, Lebanon and Palestine, maintaining hardware and software stability. Ensured continuous customer satisfaction and managed onboarding activities for new employees, including hardware provisioning and training. Performed troubleshooting of complex issues, administered Windows environments, and supported network infrastructure.
Education
BSC in Network and Information Technology Administration, Philadelphia University (July 2005)
Languages
Arabic
fluent
English
fluent
Last updated: 20 hours ago